We are not responsible for items which are lost, stolen, broken, or damaged during the return process. We recommend that all returns and exchanges be sent by UPS or FedEx with a valid tracking number attached. Carefully package merchandise to prevent damage in transit. In order to expedite your return, you must choose the appropriate reason code for your return on the packing slip. The item must be returned with box, warranty cards, user manual, gifts with purchase (if applicable), and any extra links due to bracelet sizing. Let us know why you are returning your item by completing the survey on the back of the packing slip and returning it with your merchandise. To request a return, please visit your MyOMEGA account to print out your return label. Personalized, engraved or embossed products cannot be returned. We reserve the right to reject personalized items without providing reason. Any products that are personalized (embossed, engraved, etc.) cannot be cancelled after purchase. scratches, worn, damaged) will be returned to you and no refund will be issued.

Earrings are final sale and may not be returned or exchanged.Īny order that fails quality inspection from Customer Service (e.g. Returns are only applicable to orders made on Returns are not accepted in the boutiques. If you are not satisfied with your product, you may return any unworn, undamaged merchandise purchased online from by mail within 14 days of delivery for a refund of the purchase price, provided that the merchandise is original quality and has not been damaged.

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