Historically, texts were once limited to 144 text characters per message. To receive texts, your recipient must also have these items. A connected cellular network (i.e., AT&T, Verizon, etc.).The term was originally slang for short message service (SMS).

Texting refers to sending messages over a cellular network between two or more mobile devices. All of these tools can be accessed through any device with internet access, from phones to tablets, and users can share everything from photos to voice recordings. Businesses use IM tools like Slack and Microsoft Teams. Popular IM tools today include Facebook and Instagram Messenger, WhatsApp, Telegram, and Snapchat.

These text-only tools had to be accessed through desktop computers with dial-up internet. Instant messaging became popular in the late 90s with platforms like ICQ and AOL Instant Messenger (AIM). Otherwise, you won’t be able to start an IM chat. Your intended recipient must have these items, too.

Your recipient’s IM username or information.

A device that allows you to access the internet.

Instant messaging must occur over the internet. Today, it’s often used as a more general term to refer to online chats, and they are not text-only. Back then, IM allowed users to send words only. Traditionally, the term referred specifically to real-time conversations. Instant messaging conversations take place through computers or mobile devices. Instant messaging (IM) refers to online communication between two or more people on an app or platform. Want to learn more about engaging with customers on their favorite channels? Check out our Omnichannel Messaging Guide.

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